SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cooking Collectibles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cookingcollectibles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, tried to make oat milk, learned super homogeneous, decided not even to cling to it. Thank you for a good blender, i recommend it
A good and necessary thing in every house! Very powerful engine, made oat milk from soaked flakes, decided not even to cling, because it turned out quite homogeneous. Thank you. Product recommend to buy
An excellent device for active users. Quality is satisfied. Thank you very much
Everything is super. Well packed, works perfectly, grind products perfectly
Took time to reach. Product very good. Thank you very much
Product dazzling for price relative מאד low for product quality וברמה כזאת
Delivered very quickly, two, three days. Brought the courier. Everything is fine. Everything is packed, took as a gift. I didn't open it. Well, if there is something to say, then i will definitely add a tip.
Excellent and very powerful blender! There was a slight smell of brushes. Delivered in less than a week!!! I recommend!
It's something! Everything is so strong and quality. 5 points!
Good blender! We order a third, slightly different covers, speed controller, depth of landing slots .... Work does not affect!)) But, it may be so that it will come, a completely different blender, as in our case... Plastic in the first two, was much stronger than this, there was a difference in weight... The first thing we thought, "weaker motor" .. Disassembly showed that the motor is the same, it's the main thing and pleases!!!)) All ordered from this store. Red, ordered not here! Good blender! The location of the hotel is very close to the city center. It does not affect the work!)) If you want to turn it on, you can turn it on. The room was very clean and the staff was very friendly and helpful. The first thing we thought about was "weaker motor" .. Red, ordered not here! Red, ordered not here!
Blender is very good! Powerful! Loud! Tear everything to shreds!)) "Bricks did not throw...")) Above there is a review and comparison, add and paint-enough!)) *** The blender is very good! Moschny! Loud! Tearing everything to shreds!)) "The bricks did not throw...")) Above there is a review and comparison, adding and painting is enough!))
A very nice blender
Blender is good, powerful enough. Assembly is good. The smell is present only when initial inclusions, brushes are pricked. Not plastic! Further all good!!! The motor is made soundly! One was dismantled immediately! There are photos, if you look... We liked the big size, the photo will show a comparison with fillets. The white model is more glossy from its black collection, black is rather matte. Money is worth it! I mean overpay for more expensive models that are similar in design as twin brothers-there is no sense! Shipping... Iml here had to look for himself .. Call, gave the courier number, called, brought to the door! All whole, the packaging is not wrinkled! Supplement: Pay attention to the cover, they are different than in the description!!! Probably this is the only difference, on the page of the store, looks like one whole!))
Blender is good, powerful enough. Assembly is good. The smell is present only when initial inclusions, brushes are pricked. Not plastic! Further all good!!! The motor is made soundly! One was dismantled immediately! There are photos, if you look... We liked Large in size, the photo will show a comparison with fillets. The white model is more glossy from its black collection, black is rather matte. Money is worth it! I mean overpay for more expensive models that are similar in design as twin brothers-there is no sense! Shipping... Iml here had to look for himself .. Call, gave the courier number, called, brought to the door! All whole, the packaging is not wrinkled!
Don't forget to send instructions
I'm very satisfied Very Very Good Product Fast delivery
I order already 2
The goods are received, i ordered not myself, i can not tell about it. Shipped in 5 days. Received in 50 days! Paid for shipping by china post air received store's shipping method (though tracked) this is not recommended to pay for shipping more!!!!